• Operates the food and beverage department, services, staffing, and event coordination.
• Assures food service areas are opened and closed on schedule, appropriately staffed, and that daily open/close checklists are completed.
• Physically inspects food service areas on a daily basis, or more often, for cleanliness and physical appearance to the customer. Takes a hands-on approach to any necessary duties to ensure the job is completed. Demonstrates correct procedures to staff.
• Assures that all guests are treated in a manner to ensure their complete satisfaction. Strives to exceed guests’ expectations and looks for opportunities to improve. Provides fast and friendly service.
• Able to prepare and serve basic menu items such as sandwiches and fryer items. Able to prepare and serve basic bartending recipes.
• Able to use a computer to accurately ring transactions into the Point-of-Sale system and able to accept all types of payment and make accurate change.
• Follows company policy regarding time clock clocking in and out procedures, selection of job codes, and company policy regarding reporting of cash and credit card tips received. Is a resource to staff regarding time clock usage and policy.
• Complies with VA Alcoholic Beverage Control (or state equivalent) alcoholic beverage service rules. This includes 100% ID check of guests to ensure guests are of legal age to consume alcoholic beverages. Politely refuse to serve beverages to guests who are not of legal age. Observes guest’s behavior, count number of drinks served, refuses to serve drinks, and if the server feels they should not drive, offer a taxi.
• Supports and promotes inventory management controls for effective inventory cost containment.
• Assures Food and Beverage staff follow safety policy and procedure and that all accidents and incidents are properly reported. Understands and follows company policy and procedure.
• Reports to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
• Sets and upholds high standards of honesty for self and team members.
• Must have reliable transportation.
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